Office 365 has high SLAs (the latest English version) backed by Microsoft’s excellent Azure Cloud. However, like every other cloud services, there is always the chance for something unexpected to happen.
This year April Office 365 had a major hiccup to its service. Its Asia Pacific backend Azure AD authentication went haywire. As a result, users lost access all O365 services. To make it worse, the usual Office 365 monitoring channel: Office 365 dashboard was not accessible due to this fault.
Ran into an interesting issue with one of our Exchange Online customer. Thought it probably worth sharing with the solution I found.
The customer has an Exchange Hybrid setup. Recently some of Office 365 Exchange Online users complain they cannot email to a particular on premise mailbox: [email protected] The user bascialy does not show up in Exchange Online GAL. The on premise mailbox is working fine and other on premise staff can send emails to it without issue.
Recently I was working on Exchange Hybrid Deployment for one of our customer. The Hybrid Configuration process itself went smoothly. No errors for HCW. The problems came when I tried to move mailbox to Exchange Online. The migration fails with error:
Target mailbox doesn’t have an SMTP proxy matching ‘.mail.onmicrosoft.com’"
To check that I ran the following command against the On-premise Exchange.
Get-Mailbox “O365 Test5” | fl and check the EmailAddress filed